A repair invoice is not just a receipt. For Toronto homeowners, it's a legal document that affects your warranty protection, HST compliance, home insurance claims, and — critically — your ability to dispute a repair that goes wrong. Most homeowners never think about the invoice until they need it. This article explains what a proper appliance repair invoice should contain, what to watch for with less reputable companies, and how Fixlify's digital process works.
What a Proper Appliance Repair Invoice Must Include
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Business Name, Address, and Contact Information Including phone number, email, and website. A company without a verifiable address is a red flag in any trade service.
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HST Registration Number Any appliance repair company charging HST in Ontario must have a valid CRA business number. The invoice should show the HST number explicitly, with HST calculated at the correct 13% rate and shown as a separate line item.
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Appliance Details: Brand, Model, and Serial Number This creates a verifiable record tying the repair to your specific unit. Essential for warranty claims and insurance documentation.
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Itemized Parts List with Part Numbers Each replaced component should be listed by name, OEM part number, and whether it's OEM or aftermarket. This is parts traceability — it protects you if a part fails and you need to confirm what was actually installed.
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Labour Breakdown Time on site or a labour rate, and what the labour covered. Avoids vague "service charges" that can be inflated after the fact.
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Warranty Terms and Start Date The warranty period (e.g., 90 days on parts and labour), what it covers, and the exact date it begins. Without this in writing, a verbal warranty is difficult to enforce.
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Technician Name and Certification For gas appliance work, the technician's license number should be documented. This is a legal requirement for gas work in Ontario — verifiable with the Technical Standards and Safety Authority (TSSA).
Red Flags on a Repair Invoice
No HST shown, or "cash only" pressure: Some unlicensed repair services operate without proper tax registration. If a company is reluctant to provide an invoice with their HST number, you have no protection if the repair fails — and no recourse for tax reporting.
Vague "parts" charge with no part numbers: This allows a technician to install used or substandard components and charge OEM pricing. Always ask for part numbers and verify them online if you have concerns.
Warranty promised verbally with nothing in writing: A 90-day warranty means nothing if it's not on the invoice with a start date and scope. "We stand behind our work" is not an enforceable warranty.
No company address or just a Google Voice number: Legitimate appliance repair companies in Toronto have a verifiable business presence. Post-repair disputes are nearly impossible with fly-by-night operations.
Before and After Documentation
Leading repair services now document repairs photographically — a photo of the failed component, and a photo of the installation after repair. This protects both the customer and the technician. If a dispute arises about whether a part was actually replaced, the photographic record resolves it immediately.
At Fixlify, our technicians document repair details in their service app, which feeds directly into the digital invoice. The result is a complete, timestamped record that arrives in your inbox immediately after payment.
For home insurance purposes: If your appliance was damaged by a power surge, water ingress, or other covered event, your insurance company will require a properly itemized invoice from a licensed repair company to process reimbursement. An informal receipt from an unlicensed tech will be rejected.
Fixlify's Digital Invoice Process
When our technician completes a repair, the service record is finalized on their tablet: parts replaced (with OEM part numbers), labour performed, warranty terms, and the total cost broken down by parts, labour, and HST. The invoice is emailed to you within minutes of payment — it doesn't wait for someone in an office to process it.
Every Fixlify invoice includes our HST registration number, the technician's name, your appliance's model and serial number, and the 90-day warranty start date. If you ever need to make a warranty claim, you call us, give us the invoice number, and we pull the full service record.
Book our appliance repair service in Toronto and you'll receive transparent, professional documentation from the moment the repair begins to the invoice in your inbox.
Professional Repair with Proper Documentation
Transparent pricing, itemized invoices, HST-compliant receipts, and 90-day warranty — all standard with every Fixlify repair.